ABSTRACT: In today’s world, innovation appears to have replaced quality as the dominant concept in metajournalistic discourse. Innovation guards the distribution of financial resources - more investments in technology - and working conditions –more freelance journalists as a flexible workforce. Innovation also works as a distinctive mark of professional status and is at the center of antagonistic labor relations – e.g. the introduction of robot journalism.
The shift from quality discourse to innovation discourse involved a change in the journalistic perception of audiences: from being irrelevant (if not a negative concern) to being main targets.
Although the question of how to reach audiences seems to be still dominant, news organizations appear to become more open and sensitive towards finding out how to become valuable to audiences, how to open up their minds, how to broaden their horizon, and how to provide them with a quality experience that will enlighten them with reliable information considered worthwhile.
In this talk I will answer the question how innovation discourse and quality discourse may meet by focusing on what audiences experience as valuable journalism. I will demonstrate how it crystallized over the years into three key experiences: Learning something new, Getting recognition and Increasing mutual understanding.